1. E-Card
    1. How to send your e-card

      1. Upon purchase of your e-card you will immediately receive an email from us with a link to your e-card. Please keep this email handy.

        Open up a new message from your own email account and then copy and paste the link you received from us to your e-card inside your message.

        Enter your chosen recipients/contacts in your 'To" field as you would a normal email and double check that the link is included in the body of your email. There is no limit to the amount of people you can send the e-card to.  You may wish to add your own subject line such as "A Christmas message" etc

        Once you send your email, your recipients will simply need to click on the link inside the email and they will be presented with your personalised e-card.

        If you have any difficulties sending your e-card or if you misplace the link, please call the Cure Cancer Australia office on 1300 134 567 and we will be happy to assist.

  2. Last dates for ordering cards
    1. When do you stop taking orders?

      1. For customised cards, the cut off date for placing an order is Monday 14th December.

        For card packs, the cut off date for placing an order is Monday 21st December.

        If you have any questions or need more information regarding these dates please call us on 1300 134 567.

  3. General Card Questions
    1. How many cards in each pack?
      1. 10 for same design packs or 15 cards for the mixed design pack
    2. Will I receive envelopes with my cards?
      1. Yes, high quality white glossy envelopes which are 180mm wide x 120mm high.
    3. What stock is used?
      1. Cards are produced on high quality 240gsm board. They are 170mm x 110mm in size and are available in portrait and landscape designs.
    4. Can I add a logo or an image and a customised message to my cards?
      1. Yes, please see the customised cards area of the website for full details.
  4. Mixed Packs
    1. What are the designs in a mixed pack?
      1. Each mixed pack contains 15 cards – one of each design with a set greeting.
    2. Can I customise a mixed pack of cards?
      1. No, this option is not available. However you can choose to customise several designs.
  5. Customised Cards
    1. Is there a minimum order for customised cards?
      1. Yes, the minimum order is 100 cards
    2. How much do custom cards cost?
      1. Please visit our customised cards section on the site for full details including pricing.
    3. Will I receive a proof of what my customised cards will look like before they are printed?
      1. A high resolution pre-press print PDF will be emailed to you for approval prior to printing.
    4. Will I have the opportunity to approve the final artwork for my customised cards?
      1. Yes, it is important that you sign off to indicate your approval of final customised artwork before it goes to print.
    5. Will I have the opportunity to make changes to the artwork?
      1. Yes. Costs incorporate one change after the initial proof is sent to you. Additional artwork changes will cost $35 per change. Cure Cancer Australia Foundation.
  6. Cure Cancer Australia Foundation
    1. How much of my purchase goes toward cancer research?
      1. Based on us reaching our goal of $15,000 packs or 150,000 cards sold, $9 from every card pack, or $1 per card contributes to a cure for cancer.
    2. What kind of cancer research does Cure Cancer Australia fund?
      1. Cure Cancer Australia raises funds to support young and innovative Australian researchers working in all areas of cancer research. In recent years, vital seed funding has been provided directly to researchers working in bowel, breast, brain, colorectal, lung, liver, pancreatic, prostate, skin and thyroid cancers as well as leukaemia & children’s cancers. Work in drug design, chemotherapy, radiotherapy as well as understanding cancer genetics has also received seed funding. Cure Cancer Australia has been providing vital seed funding to Australia’s most promising young cancer researchers for over 40 years.
    3. Who supports the Cure Cancer Australia Christmas Cards program?
      1. We are fortunate to have the wonderful support of many organisations. With their generous support, $9 of very pack goes directly towards funding breakthrough cancer research. Our thanks to Proactive Graphics, News Limited, Sarah Bishop, Amanda Meli, Cello Paper, Lilyfield Printing, CPI Paper, B&C Mailing, Ginger Group Web Design, Ashcroft & Co, Sealed Air and Realview Technologies.
  7. Placing an Order
    1. I prefer not to purchase/donate online, how can I order cards?
      1. Call us on 1300 134 567 or send your completed order form to us via email cards@cure.org.au or fax 02 9251 6199.
    2. I do not have an email address, how can I order cards?
      1. Call us on 1300 134 567 and we will take your order over the phone or fax your completed order form to 02 9251 6199.
    3. Is there a retail outlet where I can purchase cards?
      1. No, it is only possible to purchase cards via sending us a completed order form, by calling us or by placing your order online.
    4. Can I collect my cards from the Cure Cancer Australia office?
      1. No, cards are not held at the office – they are dispatched from our distribution outlet.
    5. I do not have a credit card, how can I order and pay for cards?
      1. You can order online and an invoice will be sent to you (by email if you have an email address, or alternatively by post). Your invoice includes details of your Order Confirmation Number and how to pay. Once we receive your payment, you will receive a receipt for your purchase and/or donation. You can also send a completed order form to us at cards@cure.org.au, or call us on 1300 134 567 and we will take your order over the phone.
    6. How safe is it to use my credit card on the curecards.org.au website?
      1. It is very safe to use your credit card for making payments on the curecards.org.au website. Your financial details are passed through our secure server using the latest 128-bit SSL (secure sockets layer) encryption technology and again encrypted using encryption algorithm which is at least 64-bit.
  8. Delivery and Postage
    1. When will my cards be delivered?

      1. Cards orders will take approximately 2 weeks from date of placing your order.

        Should you wish to expedite your order, various express post options are available for an additional cost. If you live in Sydney, you are welcome to collect your cards from our office.

        For more information on delivery options please call us on  1300 134 567.

    2. How will my cards be delivered?

      1. Australia Post for standard pack orders

        For customied card orders Australia Post or a courier service will deliver your cards.

    3. Is there an additional charge for postage/delivery?

      1. There is no additional charge for standard postage/delivery for the purchase of packs of cards.

        Should you wish to expedite your order, you can request express post options for an additional fee. Please call us on 1300 134 567 for further information.

        A postage/delivery cost of $20 per order is payable for all customised card orders.

    4. Where do you deliver to?
      1. All locations in Australia. We do not deliver internationally.
  9. Payment details
    1. What payment types do you accept?
      1. Visa, Amex, MasterCard, Diners, Direct Deposit (EFT), Cheque, Money Order.
    2. What currency can I use?
      1. All of our prices are in Australian dollars (AUD) and we accept Australian dollars only.
    3. Can I pay by cheque/money order/EFT?
      1. Yes. It is still possible to place your order online. You will be emailed an invoice which includes details of your Order Confirmation Number and how to pay.
    4. If I pay by credit card online, when will I receive a receipt?
      1. Once your order is successfully processed via credit card payment online; you will automatically receive a receipt to the email address you have specified.
  10. Invoices, Receipts, Donations, Tax Deductibility and GST
    1. Will I receive a tax deductible receipt for my purchase of cards and/or my donation?
      1. You will receive a receipt for your transaction. The total amount for the purchase of cards is not tax deductible (because you are purchasing goods). If you choose to make a donation, only the amount of the donation is tax deductible, and this amount will be clearly specified on your receipt.
    2. I prefer to receive an invoice and arrange payment later, is this possible?
      1. Yes, there is an option to ‘invoice me and pay later’ in the checkout of the shopping cart. You will be sent an invoice via email. Make sure you record your Order Confirmation Number safely and send it to us with your payment.
    3. What part of my purchase is Tax Deductible?
      1. Only the donation amount is tax deductible. The amount you pay for cards or the e-card is not tax deductible.
    4. Is GST included?
      1. No GST will be charged on the purchase of cards.
  11. I have a problem with my order
    1. What if I don’t like what I ordered?
      1. We hope you love our Christmas Cards and are happy with your purchase from us. Unfortunately no refund or exchange is available once you have ordered.
    2. What if my cards are damaged when they arrive, or if they are not what I ordered?

      1. If you receive a product that appears to have been "Damaged in Transit", that is, damaged in transit from us to you, you should notify us immediately via 1300 134 567 or contact us here. Events such as wilful damage, misuse, or tampering with a product may prevent a product being accepted for replacement. Should your cards have genuinely been damaged in transit, or if they are not what you ordered, we're happy to provide a refund, replacement, or exchange, including all postage costs. Please contact us within 7 days of receiving your order, so that we can make the necessary arrangements.

        You'll need to send the cards to us:

        Cure Cancer Australia Foundation
        PO Box R185
        Royal Exchange NSW 1225

        Please include all of your details, so that we can contact you, including your credit card details so that we can make any necessary refunds or additional charges.

    3. What if my order hasn't arrived in the estimated time?

      1. Call us on 1300 134 567 or email us and we will track your order and advise you as soon as possible. We will need to verify that your address was given to us correctly. After that, there are a couple of things you can do. Firstly you should ask at your local Post Office whether they are holding anything for you, in case a card was left and you somehow did not receive it. If the Post Office doesn’t have anything waiting for you, ask them to give you the name of the Australia Post collection centre that distributes the local mail and you may be able to contact the centre to see if there are any packages in your name there. This may well yield results.

        It's rare for packages to go missing completely and never show up, but on the odd occasion, it does happen. Also, it is advisable to wait at least a week, in case your package was delayed via Australia Post on its way to you. This is unusual but can happen at times, and it's wise to rule this error out before assuming the package has been lost. Please note that all packages do carry an element of risk. Unfortunately occasionally packages are lost in the post.

    4. What if the cards I order are not available?
      1. Our shopping cart incorporates a system which manages inventory stock levels. Should a card design run out of stock, a sold out image will appear next to the design. In the unlikely event that you order an unavailable card, we will advise you within 2 business days and let you know what further action will be taken. Should you wish not to order an alternative design, we will be happy to issue you with a refund.
  12. Returns & Refunds
    1. What if I don’t like what I ordered?
      1. For Christmas cards no refund or exchange is available, except in the unlikely event that your cards have been damaged in transit, you have received the wrong order or that you have ordered a card design which is no longer available.
  13. Pricing
    1. Does Cure Cancer Australia make a profit on the sale of Christmas Cards?
      1. Cure Cancer Australia is a charity. Our principal activity is to promote the prevention or the control of cancer, and we do this by funding cancer research. Net proceeds of all sales are directed towards cancer research. Product prices are updated by Cure Cancer Australia staff in our customer management system and price changes may occur in the future should our costs increase from our suppliers.